Well in regards to VZW (Verizon) this is a routine practice. There is a program that is utilized by the direct retail channel and indirect dealers that loads a list of customer that you (your store / district) sold to before (there are ways to get outside list too, but not everyone can). This will list your current plan, txt usage, overage amounts etc. There are campaigns for people going over txt, to suggest a msg bundle, for people going over minutes to suggest a new plan, for people on older price plans to get them back into contract and new pricing. People w/o a data plan on their pda etc.
NOT ALL OF THESE CALLS ARE FRAUD!!! But you should request them to verify something on your account if you are unsure. Any reputable retailer/ direct employee should be able to provide the stores number or a sales id.
This is a heavily pushed program, and there are attainment metrics that you are expected to hit, reps are penalized if they are not at a certain %.
dj_skilz
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[Source: Watch Out For This Cellphone Scam - Consumerist Comments]
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